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A Case for On-going Retention and Reinforcement Training

  The Curve of Forgetting describes how we retain or get rid of information that we take in.    On Day 1, at the beginning of the course, you go in knowing nothing, or 0%, (where the [...]

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The Customer Relationship Sales Cycle

Using the “Customer Relationship Cycle,” we can examine the payback of training customer-facing employees with business development skills. The Customer Relationship Cycle illustrates a [...]